Tuesday, October 8, 2013

How To Troubleshoot USB Issues On A Dell XPS Computer

Many computer peripherals and devices now come equipped with USB ports that let you connect to the computer easily. Just about any computer that you buy today comes with one or more Universal Serial Bus (USB) connectors. These USB connectors let you attach mouse, printers and other accessories to your computer quickly and easily. 

Windows support USB as well, so the installation of the device drivers is quick and easy. Compared to other ways of connecting devices to your computer (including parallel ports, serial ports and special cards that you install inside the computer's case), USB devices are incredibly simple. 

Let’s take the case of Dell XPS computer. In certain cases, the device may not work properly if your computer's USB ports are experiencing problems. To fix a USB issue with your Dell XPS computer in Windows, you need to ensure that the operating system is recognizing the ports and make sure you have the latest BIOS.

  • If you have problems with your USB device, unplug the device from the currently connected USB port. Try connecting it to a different USB port on the Dell XPS computer and check if the problem persists.
  • Go to the Start menu and click on Control Panel. This will bring up the Control Panel window. From the Control Panel window, choose Performance and Maintenance. Now select the option System.
  • You will now get a new window, from which you have to click on the Hardware tab. Further, click on Device Manager. This will display a list of hardware components connected to your computer. Go though the list and locate the heading labeled Universal Serial Bus Controllers and click on it. Right-click the first USB port entry and click on Uninstall.
  • You will find a few USB entries listed under the Universal Serial Bus Controllers heading. Repeat the uninstall process on each USB entry. Once you have finished the process, close the Device Manager window and restart your XPS computer.
  • When you get the Found New Hardware prompt, follow the onscreen installation instructions. Remove the USB device and plug it back in. Attempt to use the device to see if the issue has been resolved.
  • Launch your Web Browser and navigate to the Dell support page. Click Select Model and then choose Desktops. Click XPS and select the specific model of XPS computer that you use.
  • Click the BIOS heading and select the download link for the most recent BIOS version. Double-click the BIOS file and execute the installation steps. Restart Windows XP after the installation completes.
If the problem is with your Windows operating system, you can get in touch with the Windows Support team through the Microsoft Support Center and get needed assistance.

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